Trust, Communication, and Proximity: Why Byer Steel Chooses Goodwill Industrial Services

Byer Steel is a multi-generational family business based in Cincinnati, Ohio that recycles metals, manufactures rebar, and distributes structural steel. They sell rebar in stock lengths as well as pre-cut and pre-bundled rebar for smaller projects. If you ask about a typical day at the business, it could include manufacturing or bending rebar, punching or burning structural steel, or recycling steel and other metals.

The volume and nature of work at the company varies, which is why they sought out a partner for completing the fulfillment of select custom orders. Donald J. Bosse, Sales Manager at Byer Steel, received a customer request in 2015 for a large amount of pre-cut rebar with special bundling and packaging requirements. He reached out to Goodwill Industrial Services because he had heard about their ability to help local companies with assembly, kitting, packaging and other fulfillment tasks. While that first job turned out not to be a good fit, he soon received a similar customer request for pre-cut rebar bundled in a unique way, and reached out again to Goodwill.cimg6417

“We were able to make an agreement on pricing and the timeline,” Bosse said. “We precut the bar here, we shipped it up to Goodwill Industries, their people then counted it, packaged it, placed it on skids and wrapped it up for us. They had it ready for shipment and it all worked really well.”

Bosse was impressed with the professionalism of Goodwill’s team. “The rep that came and talked to us made a good impression on me as far as what Goodwill could do,” Bosse said. “He really convinced me that Goodwill had the ability to do what we needed done. Pricing was right where we needed it to be. Plus, proximity. Goodwill is just up the street from us. It was easy for me to get up there and put an eyeball on it, check it, and say, yes, this is working just the way I want it to. There was really good communication initially, and that gave me a real good feel for working with Goodwill Industries.”

Having never worked with an organization like Goodwill Industrial Services before, Bosse’s biggest concern was losing control over the fulfillment process. “There’s always that fear of loss of control,” he said. “But that strong communication with Goodwill, the proximity here to us, which let us spot-check and get the comfort level that what we needed, that was important.”

In the end, the project was a success. “It worked out well for us,” Bosse said. “We met our customer’s needs and expectations.  It was a win-win for us. I will be contacting Goodwill and using their services again.”

Are you a small business owner with a job – large or small – that you need to fulfill? Come tour our facilities at Ohio Valley Goodwill Industrial Services.