For many small businesses, fulfilling orders with accuracy and efficiency is vital to maintaining quality customer service, and helps ensure they form lasting, loyal relationships with customers. Read on to find out why these three local companies chose to partner with Ohio Valley Goodwill Industries.
J&M Marketing represents a diverse group of food manufacturers in the Cincinnati area seeking to get their products into grocery and big-box stores such as Costco and Sam’s Club.
To expand distribution into the big box stores, J&M Marketing knew they needed to create a different style of packaging for their clients’ products than they would for traditional grocery stores. Multiple units needed to be shrink-wrapped together and put into a tray that could be easily shipped and shopped right off the pallet inside the store’s warehouse.
That’s where Goodwill Industrial Services came in. About twenty years ago, Steve Byrnes, President of J&M Marketing, was looking for a contract packer in the Cincinnati area. In his conversations with area business owners, Goodwill’s name came up.
“I talked to (Goodwill),” Byrnes said, “We looked at them, as to what they could do, compared their services and costs to other people and the market, and they were cost-competitive. They’ve done a nice job, so we’ve been with them quite a while.”
Additionally, he believes other business owners would benefit from Goodwill’s services “Because of the thoroughness of the way they approach things, the attention to detail,” he says. “Todd, our business manager, is on top of things from start to finish. They just do a very good job from A to Z.”
Launched in 1927, ArtsWave is the oldest and largest community campaign for the arts in the nation. Located in Cincinnati, Ohio and serving the Greater Cincinnati region, the organization provides support to over 100 community and arts organizations through targeted fundraising initiatives.
Achieving this astonishing level of fundraising work required a strong network of well-supplied volunteers and fundraising staff. Getting fundraising campaign materials to them in a timely manner required outsourcing the assembly and fulfillment of those orders to third parties. Luckily, ArtsWave knows who to call for fast, cost-effective fulfillment of these services: Ohio Valley Goodwill Industries.
ArtsWave has been working with Ohio Valley Goodwill Industries for many years to fulfill the assembly and shipment of their campaign materials to over 250 companies in the Cincinnati area that run employee fundraising campaigns.
Spencer Mapes, ArtsWave’s Manager of Event Operations, would recommend Goodwill organization’s services to others looking to outsource their assembly, packaging, and shipping work. “I can count on them to do the job,” Mapes said. “The turnaround is very fast. It’s always within two days.”
“We’re happy to give the good word on Goodwill,” Mapes said, “because we wouldn’t be able to do our (fundraising) campaign without their professional service.”
Hahn Promotions is a promotional product distributor located in Cincinnati, Ohio. Owned by Matthew Hahn, the company supplies businesses great and small with promotional items from over 3,000 supplies. Through the power of exceptional promotional products, the company helps businesses create brand awareness and boost ROI to leave a lasting impression with customers.
As a small business owner with limited staffing options, he often found himself in need of extra hands when he had big orders to fulfill. His relationship with Ohio Valley Goodwill Industrial Services began at his prior company, which also relied on Goodwill’s fast, professional fulfillment and packaging services to complete customer orders.
One of the projects he uses Goodwill for is the picking, packaging, and fulfillment of T-shirt orders for one of his retail customers. The Goodwill Industrial Services division accepts all of the T-shirt orders from the screen printer, then sorts them, packs them, and ships them to stores throughout the U.S., Canada, Puerto Rico, and Hawaii.
Hahn chose Goodwill for this project due to his positive experiences with them at his prior company. “There are other companies that do the same thing that Goodwill could’ve offered me,” he said, “however I wanted to give back, personally, to the community. I’ve seen a lot of commercials on TV, the radio, and I know some of the personalities that represent Goodwill. I thought it was a good way for me to give back.”
When asked if he would recommend Goodwill’s services to other small business owners, Hahn said, “Oh, yes. In a heartbeat. They’ve done great work for me. They’re good to work with. My contact there, Todd Schreiber, has been nothing but the best. He’s always on top of everything. So I would definitely recommend them to anybody.”
Additionally, Hahn said, “You’re also helping the community, you’re giving back to an organization that is allowing, maybe some of the less fortunate people (who don’t have the) opportunity to go get a job at a big company, but they can still go to work. You’re allowing them to get those skills.”
Are you a small business owner with a big job you need to fulfill? Come tour our facilities at Ohio Valley Goodwill Industrial Services.