E-commerce has taken the retail market by storm, offering a cost-efficient and convenient way for consumers to purchase products anywhere, anytime. In fact, it’s estimated that online sales will account for 17% of total retail sales in the United States by the year 2022. As the demand for e-commerce options continues to grow, retailers must continue improving their e-commerce order fulfillment processes to meet the needs of today’s customers. Here are some helpful ways to make your e-commerce order fulfillment process more efficient.
Make sure inventory information is accurate
First and foremost, it’s important for e-commerce retailers to have up-to-date and accurate inventory information. Today’s consumers have little patience for out of stock or back ordered products, so be sure to update your online store regularly to reflect your current inventory. If you’re having trouble tracking and managing inventory, it may be time to partner with a third-party fulfillment and warehousing service to maximize efficiency and better serve your customers.
Choose the right shipping method
Selecting the right shipping method for your e-commerce business can be a difficult decision. While many online retailers offer expedited one-day or even same-day shipping, it’s not always cost effective for you or your customer to provide the fastest shipping possible. If you have a large volume of orders, consider working with drop shippers that can help you find the right shipping solution for your e-commerce store.
Improve customer communication
One of the easiest ways to keep your customers satisfied is by making communication a priority throughout the entire fulfillment process. Make sure your customer is updated on the details of their order during every step, from the time their order is placed to the moment it arrives on their doorstep. Going above and beyond in your communication efforts will impress your customers and encourage them to make repeat purchases.
Outsource fulfillment to a specialist
As your e-commerce company starts to grow, you may find that handling order fulfillment in-house is no longer feasible for your small staff. If this is the case, consider outsourcing fulfillment services to a third-party logistics company that can handle large volume orders. When you partner with a fulfillment specialist like Ohio Valley Goodwill Industries, you can focus on the core aspects of your business without worrying about the packing and shipping of incoming orders. Contact us today to learn more about our services and receive a free tour of our facilities!