A Fulfillment Service That Put Service First

Is customer service a priority for your business? If not, you may want to reevaluate your business strategy. According to the Harvard Business Review, the number one most important factor in gaining customer loyalty is a reduction of customer effort.

So, what are you doing to make your customers’ experiences simpler and easier? One way to reduce the effort of your customers is by upgrading your fulfillment processes by outsourcing labor to a trusted third-party company. Here’s how hiring a fulfillment service can help improve your customer service.

Streamline your operations

By delegating outsourcing work to a company that specializes in fulfillment services, you can streamline your business’s operations. Instead of working with different companies to transport products from warehouse storage to packaging and shipping facilities, fulfillment houses allow businesses to accomplish all of these tasks under one roof. Partnering with a fulfillment company can help businesses like yours save valuable time and money on overhead costs, which add up to a better experience for your loyal customers.

A flexible workforce

When looking for a fulfillment partner, it’s important to consider the versatility and flexibility of their labor force. In the fast-paced business world, your company needs to be able to fulfill orders with a quick turnaround, increased accuracy, and on time delivery. When utilizing a robotic fulfillment system, it’s not always easy to change direction at a moment’s notice or adjust processes. However, with a fulfillment service process using human intelligence, everything is done by hand. This allows workers to be more flexible and fulfill more complex orders for your customers.

At Ohio Valley Goodwill Industries, we hire men and women in the community with disabilities to help complete fulfillment projects for businesses like yours. Our employees are dedicated and motivated, and can be as flexible as possible to provide your business with quality fulfillment services. 

Focus on core competencies

When you outsource your fulfillment needs to a professional fulfillment company, you free up more time to focus on other aspects of your business like customer service, marketing, and financial growth. Instead of worrying about orders being late or losing valuable inventory, you can focus on your core competencies and start improving your business.

If you’re ready to start improving your customer’s experiences with increased order accuracy and faster turnaround, look no further than Ohio Valley Goodwill Industrial services. For over 100 years, we’ve provided quality fulfillment services to businesses in Cincinnati, Northern Kentucky, and Southeast Indiana for a variety of warehousing, inventory management, and packaging and shipping projects. Contact us today to learn more and receive a free tour of our facilities.

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